OUR POLICIES

Eng | BM

 
Image by Eugen Str

STORE POLICIES

Serving Our Customers

We strive to provide our customers with superior quality products at the best price. Please note that our product prices are constantly adjusting according to the market. Special rates are available for builders and contractors. Please visit us to learn more. 


*** Delivery fees are calculated based on order quantity and delivery locations. ***

Areas we serve: 

  • Sungai Kechil

  • Nibong Tebal 

  • Jawi & Sungai Bakap

  • Bandar Baharu 

  • Parit Buntar

  • Serdang 

  • Lubuk Buntar

  • Bagan Samak

Please contact us if your area is nearby but not listed above.

 
Image by Edrece Stansberry

SHIPPING AND DELIVERY

What You Need to Know

We are a small company with limited manpower and resource. We try to give the best service to our customers. However, please understand that we are not using the JIT concepts. Delivery schedules are arranged one day before, so that means we cannot have people coming in and asking for immediate delivery. Each day our transportation fleets are delivering the orders from the day before.


To better suit your renovating needs, please make an order 3 to 5 days prior to your desired date. In these trying times of pandemics, we are taking extra precautions to prepare and sanitize our trucks before sending them out. We truly appreciate your support and understanding.

Please note that transportation charges are calculated based on order and location.

 

RETURNS AND REFUNDS

Everything You Need to Know

We strive to give the best for our customers at all times, but there might be times where we failed to meet your expectations. Please let us know if you have any issues with our products and we will resolve it for you. If you found something that's already broke out of the box, take it back to us, we will replace it for you or provide you with a refund. 

*** Please note that made-to-order products are non-refundable. ***

No Return / Refunds Items:

  • Customised Door / Window Frame

  • Metal Deck Roofing Sheets

  • Sands / Granites / Bricks

  • Cut pipes / timbers

  • Opened paint / spray

  • Made-to-order goods

Terms & Conditions Applied.